FAQ

We’ve answered some of the questions we’re asked most often to make your shopping experience with Sheds Alive Limited simple, straightforward, and worry-free.

Where is Sheds Alive Limited based?

Our registered business address is:

1 Peach Street, Wokingham, RG40 1XJ, United Kingdom

Do you offer free delivery?

Yes! We provide free delivery across the United Kingdom on all eligible orders, with no hidden shipping fees.

How long will my order take to arrive?

We aim to dispatch all orders within 1–2 working days (Monday to Friday).

Once dispatched, delivery usually takes 3–5 working days, depending on your location and the product ordered.

Will I receive an order confirmation?

Absolutely. As soon as your order is placed, you’ll receive a confirmation email containing your order details and payment confirmation.

Can I track my order?

Yes. Once your order has been dispatched, we’ll email you a tracking number so you can follow your delivery. Tracking information normally becomes available within 24–48 hours after dispatch.

What is your return policy?

We offer a straightforward return process. If you’re not completely satisfied with your purchase, please refer to our Return & Refund Policy for full details, including eligibility, timeframes, and return instructions.

How do I request a return?

Simply contact our customer support team with your order number and the reason for your return.

Email: support@shedsalivelimited.shop

We’ll guide you through the process and let you know the next steps.

Are there any items that can’t be returned?

Returned items should be unused, unassembled, and in their original packaging. Products that have been assembled, damaged after delivery, or are missing original packaging may not be eligible for a refund unless they are faulty.

Please see our Return & Refund Policy for complete terms.

Do your sheds include a warranty?

Many of our products are supplied with a manufacturer’s warranty covering defects in materials or workmanship. Warranty periods vary depending on the product, so please check the individual product page or contact us for specific information.

Do the sheds arrive assembled?

No. To ensure safe transportation, our sheds are delivered flat-packed and include detailed assembly instructions. Most models can be assembled using standard household tools, and larger sheds are generally easier to assemble with two people.

Need More Help?

If you can’t find the answer you’re looking for, our friendly customer support team is always happy to help.

SHEDS ALIVE LIMITED

Address:1 Peach Street, Wokingham,RG40 1XJ,United Kingdom

Email: support@shedsalivelimited.shop

We’re committed to providing prompt, friendly, and reliable support before, during, and after your purchase, so you can shop with complete confidence.